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08/19/2004: "Customer Service"

:crazy: Well once again I've experienced both extremes of customer service. First I need to commend my web host as I sent them an email yesterday asking them if they would upgrade my website to a newer version of greymatter. They sent me a reply email less than 2 hours later asking for the passwords to install. I sent them back last night and first thing this morning I started receiving comments pages from tests they were running on the newly installed greymatter upgrade. Now that is service. :D Now on the other side of the pendulum is tmobile. I have been trying like crazy to find a camera attachment for my new sidekick and today I drove to their Harbor City store to see if they had gotten any in yet. The girl there said that they were out of them but she offered to call the other local stores to see if they had any. The Belmont Shore store said they had one so I drove off immediately to get it. Now Belmont Shores is a crazy busy part of Long Beach where you need to park a few blocks away from wherever you want to go and then walk which is what I did. The store is busy so I wait 20 minutes for a clerk to get free and then the guy goes and checks for the camera and comes back to tell me they dont have any. What the F***!!!! :crazy:

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